On-time and turnaround
Two different questions sit on one report. How long orders take is one. How many of them met the time you promised is the other, and it is counted over a smaller set than you might expect.
Turnaround is measured on finishing
Average turnaround is the time from an order being created to that order being completed, averaged across every order completed in the period.
The period is applied to when the order finished, not when it was taken. An order opened three weeks ago and handed back this morning belongs to this morning's figures and carries its full three weeks into the average. An order taken this morning and still on the rack contributes nothing at all until it is done — so a bad week shows up when the backlog clears, not while it is building.
The delivered count on the same report is every order completed in the period, counted the same way.
On-time counts only orders that carried a promise
A promised time comes from the turnaround set on the catalogue items in the order. An order whose items carry no turnaround has no promise on it, and an order with no promise cannot be judged.
So the on-time rate is met divided by measured, where measured is only those completed orders that had a promised time. The line under the rate spells the fraction out — "9 of 11 met their promised time" — because a percentage of an unstated set is not something you can act on. Where nothing was measurable it reads "No promised times to measure" and the rate itself is a dash.
| What you see | What it means |
|---|---|
| A green rate | 95% or more of the measured orders were finished on or before their promised time |
| An amber rate | Between 80 and 94% |
| A red rate | Under 80% |
| — | Nothing in that row carried a promised time, so there is nothing to score |
Overdue now ignores the period
The fourth figure counts orders that are still open and already past their promised time — right now, whatever period you have selected. Only orders at a status that is not an end status are counted, so something already delivered late is in the on-time rate but not in this number.
It is the one figure on the report you can do something about this afternoon.
The breakdowns
On-time by service groups the completed orders by your own catalogue services and gives each one its delivered count, its on-time rate and its own average turnaround, so a slow service is visible rather than being averaged into the middle by a fast one.
The trend is one bar per day for periods up to about ten weeks, and one bar per month beyond that. Bar height is how much you completed; bar colour is the on-time rate for that bucket on the same green, amber and red thresholds. A grey bar means orders were completed but none of them carried a promised time.
Driver performance applies the identical rule to deliveries, judged against the same promised times, with a measured column sitting next to each driver's delivery count for exactly this reason.