Recording what a customer paid

Money has changed hands at the counter. This is where you write that down against the order, in full or in part, so the balance on the screen matches the till.

Where the button is

Open the order and find the Payment panel on the right. Add payment sits in its header. It is there when two things are true: you hold the record payments permission, and the order has not been removed from the books. Cashiers and managers have that permission on day one; staff can see payments but not add them. See Roles and permissions.

Nothing is processed here. Wash Junkie does not touch the money — you pick the label that describes how it arrived, and that label is what the ledger later counts by.

1. Pick the method

   Cash is chosen for you; bank transfer, card, POS terminal and Wallet / Wash Credit are the others. The choice is a label describing how the money arrived.

2. Key the amount

   The field carries the balance due beside its label, so you are never keying against a number you half-remember. Pay all fills in the whole outstanding amount in one press.

3. Add your own reference, if there is one

   For every method except cash, a Bank / POS reference field appears — the number off the transfer or the terminal slip. It is optional. See Receipts and references.

4. Press Add payment

   The panel updates, the balance drops, and the payment joins the order's payment history with its own code.

Part payments, and what they do to the order

Half now, half on collection is ordinary, and Wash Junkie treats it as ordinary. Record the $12 that came in against a $24 order and the order carries a $12 balance until something else lands on it. The moment the recorded payments reach the order total, the order flips to paid in full and the time is stamped on it.

The payment status is always worked out from the payments themselves, never typed. Two payments of $12 on a $24 order say paid; one of them says partially paid. Nothing else you do to the order changes that.

The balance is a ceiling

You cannot record more than the order is owed. Paying the balance to the exact cent is fine; a cent past it is refused, with a message saying the payment is more than the amount still due.

That refusal holds even when two people are recording at once on different devices — the second one is measured against the first, not against the figure that was on screen when the modal opened. So an order can never quietly hold more money than it billed.

If the customer really has handed over more than the bill, the bill is the thing to change. Add the item or the fee that accounts for it, then record the payment against the new total.

Every payment writes a line into the order's activity — the amount, the method and who recorded it — so a shift that does not reconcile has somewhere to be read back from.