What the words mean
Six words do most of the work. Getting them straight makes the rest of the manual shorter.
| Word | What it is |
|---|---|
| Business | Your brand. It holds your country, currency, tax rules, pricing rules, roles and your Wash Credit balance. |
| Outlet | A place customers deal with you. Its own address, opening hours, timezone and currency. A business can have as many as it likes. |
| Wash House | Where the work happens, and where your machines live. It can share an address with an outlet or stand on its own. |
| Order | One job for one customer, moving through your statuses over hours or days. Everything else hangs off it. |
| Status | Where an order is. Yours to name — see Moving an order through its statuses. |
| Channel | How the order reached you. Walk-in, Web, App, or one you add. |
Two that catch people out
A customer belongs to your business, not to Wash Junkie. Their record, their history and their phone number are yours. Two businesses on the platform serving the same person hold two separate records.
Staff membership is per outlet. Somebody is a Cashier at one branch, not a Cashier everywhere. Giving them a second outlet is a deliberate act.